E-ssist Business Solutions is built on a firm foundation of unrivalled customer service. From its early beginnings in Director Casey Dedekind’s kitchen, to the respected and valued Sage Business Partner that it is today, a passion for excellence has been the golden thread that has run through every company decision and service offering.
Casey began her career in 2002 working for various companies in the financial software environment supporting and implementing a multitude of financial management programs including, what was at the time, Softline-Pastel Evolution. She soon realised that her commitment to her customers could only be fully achieved if she was the captain of her own ship.
She started small, often working 16 hours a day at a small desk in the family kitchen. Growth was gradual but sustained, and she developed a powerhouse team of specialised consultants who share her dedication and values.
Offering bespoke system customisation and development, expert training, cross-vertical system integration and professional support, E-ssist Business Solutions has become a favoured business partner for Sage problem resolution and reimplementation.
Under her leadership, E-ssist Business Solutions has achieved Sage Platinum Business Partner status year after year. With more than a decade of experience, the company now boasts a portfolio of more than 150 satisfied national and international customers.
We do what we commit to, and we LOVE what we do
We act with responsibility in word and deed with all our clients and within our teams
We deliver in the best ways we can and with excellent results
We are committed to giving the organisations we work with the capacity to sustain themselves
OUR CLIENTS OPINION
The entire team goes out of their way to assist us with our Sage needs and requirements. Always friendly and with fast response times… I am very satisfied with the support and knowledge they bring to the table to solve our problems. Always a pleasure dealing with them. Thanks Casey and team for everything.
E-ssist helped SAT by completly restructuring tidying up the GL, designing & implementing new accounts codes and structure the design a multi currency, multi country and multi donor financial reports. The services provided was extremely high standard.
Reconfiguration of Sage Evolution Chart of Accounts done to enable building of Sage Intelligence Reporting with a
multi-currency and multi-company Databases. The creation of a consolidated report that pulls from multiple companies of different currencies and can be refreshed to pull data while open, was to me an amazing functionality. While other system get obsolete with time. It is commendable how Sage working with E-ssist keep custmomers advancing without a need to do big and expensive upgrade projects. E-ssist Business Solution has never failed me in 7 years tht I have worked with them, always ahead of the game! I commend E-ssist support consultants for the unequivocal holding to their promise of immediate rensonse and timely resolution of queries.The services is world class! Thank you!
E-ssist is the preferred EPR business partner for the Auto and Truck (ATT) group of companies. They supply and support all aspect of our SAGE200 solution. Our organization has been utilizing their expertise for the past 4 years.
We are satisfied with their service; they have never given us any reason to complain. No support item is to big or small for E-ssist to resolve, they are always available to deal with any challenge ATT is a dynamic fast paced business with a constant changing environment, E-ssist is aligned and understand our business and is key to the success. A special thank you to Casey Dedekind that set the example and leads her team to excellence.